The availability of the customer and tech support that a cloud web hosting company provides can tell you a lot for the services they supply as well. In case you're allowed to use only emails and / or tickets, you have almost certainly come across a reseller and not the hosting provider. When this is the case, you will probably have to wait for several days to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to consult with the real hosting company for extra help. If the provider can provide various options for communication with fast response time which are available at any moment, they are most likely the top provider, not just a reseller. Therefore you will take advantage of timely assistance and high quality support as they will have instant access to the servers where your account is. Regardless of the problem - sales or technical, it is generally better to get in touch with your website hosting company directly through your preferred way of communication.
24/7 Customer Support in Cloud Web Hosting
All our cloud web hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our web hosting solutions before you make an order or you're a current client and you have any kind of question or a difficulty, you are able to contact us at any time, which includes weekends and holidays. We have many channels to contact us - several telephone lines worldwide for your convenience and live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex matters or any issues that need additional time to research and fix. In contrast to various other website hosting service providers, our trouble tickets have a warranted maximum response time of only one hour, which means that regardless of what the issue is, it'll be resolved timely and you won't waste days in order to get something fixed.