There are a handful of ways in which you can contact the hosting company whose services you are using, but the one that you’ll always find regardless of which company you select is a support ticket system. It’s the least complicated form of correspondence for a number of reasons. In the event that no technical support staff representative is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will always hit home. Moreover, you can copy and paste large bits of info without the need to worry about typos, and in case a certain issue needs more time to be solved or a number of responses must be exchanged, all the info will be in the exact same place, so either party can always see the comments left by the other one. The negative side of using tickets to get in touch with your hosting provider is that they are often separate from the hosting platform, which means that if you have to provide info or to adhere to instructions, you will need to use no less than two different admin consoles and this number can rise in case you desire to manage a number of domains. Additionally, lots of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for a response.
Integrated Ticketing System in Cloud Web Hosting
Our cloud web hosting come bundled with an integrated ticketing system, which is part of our custom Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the same place – payments, web files, e-mails, trouble tickets, etc., avoiding the need to sign in and out of different interfaces. In case you have any pre-sales or technical questions or any difficulties, you can submit a ticket with several mouse clicks without ever logging out of your Control Panel. During the process, you can pick a category and our system will offer you a number of educational articles, which will give you more info and which may help you fix any specific problem even before you submit a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even in case it’s a weekend or an official holiday.