There are a handful of ways in which you can contact the hosting company whose services you are using, but the one that you’ll always find regardless of which company you select is a support ticket system. It’s the least complicated form of correspondence for a number of reasons. In the event that no technical support staff representative is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will always hit home. Moreover, you can copy and paste large bits of info without the need to worry about typos, and in case a certain issue needs more time to be solved or a number of responses must be exchanged, all the info will be in the exact same place, so either party can always see the comments left by the other one. The negative side of using tickets to get in touch with your hosting provider is that they are often separate from the hosting platform, which means that if you have to provide info or to adhere to instructions, you will need to use no less than two different admin consoles and this number can rise in case you desire to manage a number of domains. Additionally, lots of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for a response.