A live chat is a real-time way of communication between a hosting company's support team and its clients. It is a very efficient way to receive some info about the web hosting services or get some problem resolved as you are speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the reduced possibility of mistakes any time you exchange information such as usernames or domain names, the faster response time since the communication is live and the fact that you do not have to stay on the chat constantly - you are able to do another thing while the representative examines the issue in question. What's more, you're able to connect with a live chat room from any kind of computer that is connected to the Internet, avoiding the phone fees that you'll need to pay in case you are calling to another country.
Live Chat Support in Cloud Web Hosting
As we believe that numerous troubles are usually resolved if you chat with a live person, we supply a live chat service for all of our prospective and current customers. The chat is accessible every single day and our support agents can assist you with a variety of questions and troubles. In case you are not our client yet, you'll be able to find out more about our cloud web hosting plans and the web hosting platform in general in order to be certain that your sites will operate properly on our servers. In case you already have an account and you've got some questions or you experience any problems with some of our solutions, you will be able to get in touch with us through our live chat and we can provide you with the required information or help you troubleshoot the problem. You'll need to open a support ticket for some troubles that require more time or the expertise of a sysadmin, still for numerous common troubles you will get help on the spot.