Should you ever experience a problem with your website and be incapable of coping with it, ask the respective hosting company’s tech support staff to assist you to get the website back online. A prompt solution would be the best-case scenario, but lots of hosting companies reply within twenty four hours and even more, especially if you are dealing with a hosting reseller. Even if the problem can be resolved without much effort, your website may not function properly or may not be reachable whatsoever for a longer time period, so you may lose potential customers as it is pretty unlikely that anybody will be enthusiastic to revisit a site that’s inoperational. That’s why, you need to make sure not only that you can touch base with your web hosting provider, but also that they can respond and assist you in a timely manner. If an application update does not go smoothly or if you delete something incidentally, for instance, the site must be fixed speedily so as to prevent extended unreachability.
One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting include a 60-minute response time guarantee, which means that no matter what enquiry or issue you might have, we’ll always be there to lend you a helping hand. In fact, it seldom takes more than half an hour to get a problem solved or a query answered, and this is valid for both sales and technical matters. Our help desk team representatives are available 24/7, even on weekends and holidays, which goes to say that you’ll get quick support at all times. We are aware of how valuable time can be, so by the time we respond to your email or trouble ticket, we will have examined the matter and, if we haven’t figured out a solution, we will give you more details about what you have to do on your end, when the situation demands it. With our support services, you can be certain that there will be someone to lend you a helping hand right away, regardless of what time it is.