Find out just what exactly phone support entails within the web hosting world.
Despite the fact that this is not the keyfactor to help you recognize a dependable cloud web hosting provider from a bad one or a reseller from an actual supplier, having the option to call and talk to a live person is an indicator that you are not dealing with a one-person service provider and that you will be able to reach somebody whenever you're looking for help. The phone support for web hosting services may range from basic to experienced, therefore the issues that can be resolved through a phone call vary depending on the particular company. In most cases, these issues are more basic and feature billing or 1st level technical issues since more complex problems often require a support ticket where both you and the system administrators can track the proceedings with a particular situation. Still, having the option to call your provider will save you lots of time and efforts for the multitude of tiny problems that may eventually appear at the time you manage your website hosting account.
Phone Support in Cloud Web Hosting
Because we have live telephone support 14 hrs per day, you'll be able to contact us and talk to one of our customer support representatives to find out more about all cloud web hosting that we provide and ensure that our servers match the system requirements for your sites before buying anything. For your benefit, we now have phone numbers on three continents and you will be able to call the one closer to you - in the United States of America, the UK or Australia. In case you're already an existing customer, you will be able to phone us about general and billing issues, and about some tech issues. If the problem is strictly technical or it requires longer time to investigate, you will have to employ our ticketing system, that will enable both you and our tech support crew to track the info given by each side.