A 99.9% Server Uptime
The principal benefit of developing your very own cloud web hosting system is that you do not need to worry about compatibility – you set up a specific set of software tools in such a way as to work with a specific set of hardware components. The result is something a whole lot more stable and dependable, because there are much less potential risks of failure. We’ve built our cloud hosting system atop time–proven hardware components together with a significantly tweaked version of Security–Enhanced Linux so as to create an extremely secure and safe environment for your own websites.
For this reason, with all our cloud web hosting plans we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it’s vital to also build your own network architecture. This is the reason why we built a custom–configured internal network in each one of our data centers. Relying on first–rate Juniper routers and switches, our internal network allows for blazing–fast data transmission speeds and is fully redundant.
As a result, you will take advantage of a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe and in our datacenter in AU, irrespective of which hosting solution you have opted for.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to decrease all potential risks with our cloud hosting packages and despite the fact that we provide top–quality technical support, there are instances when the client is simply not happy with what we offer. Or he has to migrate to a more powerful web hosting solution, such as a VPS server or a dedicated server.
That is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not fully satisfied, we will give you a refund.
24/7 Technical Support
We’ve diligently handpicked each member of our 24x7 support team to make certain that we can provide the very best customer care service you can get. Each of our customer service technicians has many years of experience dealing with hosting accounts behind his back, therefore they know very well what they are doing. What’s more, they’re at your disposal 24x7x365 – you can get in touch with them at any time and they’ll reply as quickly as possible.
Their average ticket response time is just twenty minutes, whilst with other web hosting suppliers you need to wait for days. Besides, we offer you a 1–hour response time guarantee. Regardless of what happens, your enquiries will be answered within one hour.