Technical Support Channels
A Sixty–Minute Response Guarantee
We provide a one–hour response time warranty for any trouble ticket or e–mail that you send to the support staff. We’ll rapidly answer all the common inquiries and forward right away the issue to our admins if additional assistance is required. If you order our Managed Servers package, we’ll carry out any of the included server administration tasks at a time that has been discussed with you preliminary.
A Top–Quality Help Desk Support Service
We will be available to you 24/7/365 to reply to any questions that you may have regarding our Site Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also need assistance handling server administration tasks, you can take a look at our Managed Servers package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and restarting services, as well as software installation and troubleshooting procedures
An Intuitive Help Section
Our Site Control Panel has been pre–installed for each dedicated server. Among its features is a rather time and effort–saving integrated knowledge base that will guide you step by step on everything that you can do. The majority of help articles have video versions that demonstrate all the tasks that you can perform in a very illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each section of the Site Control Panel.